Hawk Planting Works is committed to protecting your personal information. This policy explains what we collect, how it is used, and how it is protected.
We collect only the information needed to conduct business and provide our services. This may include:
Name, email address, phone number, and shipping details
Basic website usage data collected through Google Analytics
Your information is used to:
Our website uses Google Analytics to collect basic data such as page views, time spent on the site, device type, and general location information. This data is used only for marketing and website improvement. It does not contain personally identifiable information.
We use trusted third party payment processors to complete transactions. Hawk Planting Works does not store or save your payment information on our servers.
We do not share, sell, or distribute your information to third parties or outside organizations. Your information is used only for our business operations as described above.
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
You may request to view, update, or delete the personal information you have provided. Contact us at any time with questions or requests regarding your data.
This policy may be updated as needed. Any changes will be posted on this page.
If you have any questions about this privacy policy, you can reach us at:info@hawkplantingworks.com
We ship to Canada and the United States only.
All orders are shipped using the courier and shipping method of our choice. This helps ensure reliable delivery and predictable transit times. Specific carriers may vary based on destination, package size, and availability.
Orders are typically processed as quickly as possible. Processing time may vary based on product availability or order volume.
Delivery times depend on the courier, destination, and chosen method. Once your order has shipped, you will receive a confirmation email. Tracking details may be provided when available.
Shipping costs are calculated at checkout or listed on the product page, depending on the item and destination.
Shipping delays can occur due to weather, courier issues, or other factors outside our control. Hawk Planting Works is not responsible for delays once the package has been handed to the courier.
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at info@hawkplantingworks.com. We will work with you to resolve the issue.
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a refund within 30 days of receiving your item.
To qualify for a refund:
The request must be made within 30 days
The item must be unused, in its original condition, and in the original packaging
Proof of purchase is required
To start a refund request, contact us at info@hawkplantingworks.com with your order number and details. We will provide instructions on how to return the item.
Once we receive and inspect the returned item, we will issue a refund to your original payment method.
Refunds do not include any shipping costs unless the return is due to an error on our part.
Certain items may not be eligible for refunds. Any such exceptions will be stated on the product page.
If your order arrives damaged or incorrect, contact us right away at info@hawkplantingworks.com and we will make it right.
